All businesses ultimately have the same goal: happy customers.
Not only does the happy customer generate much-needed turnover for your company, but also happy customers become ambassadors of your product or brand, leading to repeat purchases or additional turnover from new customers brought in by the ambassadors.

So without satisfied customers, there is no long-term business.
Therefore, you do your utmost every day to make customers happy, but how do you know if you are actually succeeding?

With a customer satisfaction tool, you have a measurement tool that allows you to measure your customers' perceptions.

You can do this offline, for example with paper surveys, or online; interactively on a tablet.

Why tablet-based satisfaction surveys?

Customer satisfaction surveys via software on a tablet are low-threshold. Information can already be pre-completed, which can make customers more willing to participate in the survey.
A digital survey can also be offered interactively and attractively, increasing the participation rate.

Features of a tablet stand

Depending on where you want to place the tablet at your location, you can, for example, place the tablet in a tablet stand or tablet holder.

In fact, using such a standard has numerous advantages.

Position

You present the tablet in the right position. The tablet is presented at a 45-degree angle, so the customer always has an ergonomic and comfortable view of the tablet.

Theft protection

In practice, a customer research tablet is often placed in a position where there is no continuous supervision; it is then important that the tablet is properly secured against theft.
With a tablet casing, made of steel or rock-solid plastic combined with a lock or security bolt, you can place the tablet in any location.

Branding possibility

You can also create a professional experience that fits seamlessly with your brand and physical location.
This can be done in the application itself with colouring and a logo, of course, but also on the tablet stand you use to present the tablet.
For example, with a full-colour print on a display plate or on a document holder positioned above the tablet.