Defective or damaged product

What if my product was delivered damaged?

We are sad to hear it, we will of course solve the issue for you. Please contact our customer service via this page or our e-mail address info@bravour.com as soon as possible.

What if part of my order is missing?

If there was no agreement of partial shipment, please contact our customer service via this page or our e-mail address info@bravour.com so we can look into it.

What if I want to file a complaint?

Then we start by saying sorry! We think your satisfaction is very important, but unfortunately we also sometimes make a slip. We take complaints very seriously and do everything we can to help you.

Please contact our customer service via this page or our e-mail address info@bravour.com You will receive a substantive response from us within 5 working days.

If you would like to escalate your complaint to a Customer Service Manager, you can do by writing a letter to the address below:

Bravour
Attn. Customer service manager
De Rijn 7c
5684 PJ Best