I have received a payment reminder

If we didn't receive payment; we'll help you remember.

We value payment on time.

Already paid in the meantime?
If you paid less than 5 working days ago, the processing of your payment has probably crossed with your payment reminder. You do not have to pay for the reminder.

Returned in the meantime?
Then the processing of your return shipment has probably crossed with your payment reminder. Once we confirm that we have received your return, you no longer need to pay for the reminder.

Order not received?
Is the delivery address correct? And have your neighbors not received your package? Please contact our customer service. Then we will find out what happened to your package.