What are the exceptions to returns?

Not all our products can be returned to us. You understand that you cannot return the following products:

• Hygiene items that cannot be exchanged, such as in-ear headsets, with opened packaging or broken seals.
• Items manufactured according to customer instructions (custom items). Cancellations of orders with custom products, which have already been (partially) manufactured in the process, are also not accepted.
• Items that are delivered digitally and specially manufactured for the customer, such as warranty extensions.

Based on the item ordered, we may have to charge a 25% restocking fee over the sale price. It may also happen that we have not received your product in its original condition. In this case, we will determine the depreciation based on the condition of the product.

Please do not hesitate to contact us for more information.