What are the exceptions to returns?

Not all our products can be returned to us. You understand that you cannot return the following products:

• Hygiene items that cannot be exchanged, such as in-ear headsets, with opened packaging or broken seals.
• Items manufactured according to customer instructions (custom items). Cancellations of orders with custom products, which have already been (partially) manufactured in the process, are also not accepted.
• Items that are delivered digitally and specially manufactured for the customer, such as warranty extensions.

For software and products that cannot be returned for hygienic reasons, it is important that not only the packaging must be intact, but also seals on the packaging.