What if I have not received my package?

1. Check the Track & Trace code 
If available, your track & trace code will always be sent to you by e-mail. You will find it in the shipping confirmation e-mail.

2. Is the delivery address correct? 
If you can see several attempts of delivery, please make sure that the delivery address was correctly filled-in with your order. If you do see an error, please contact our customer service. 

3. Have you received a message in your letterbox?
If the carrier has not been able to deliver the package, a note will be left in your letterbox. 

If you still need further assistance, please contact our customer service.