What if I have not received my package?

Complete the following steps:

1. Check the Track & Trace code
You can find this in the shipping confirmation e-mail. Check the status of the shipment and where the package is located.

2. Is the delivery address correct?
Are you sure that the delivery address you entered is correct?

3. Have you received a message in your letterbox?
If the delivery person has not been able to deliver the package, a note will be left in your letterbox. On this he will indicate what he has done with the shipment.

Are you still not quite sure? Please contact our customer service.