More and more companies are offering a 'self-service' option.

Perhaps the best-known example is McDonalds, where customers click together a menu themselves instead of the order being taken by a restaurant clerk.
The same concept has been adopted by many other restaurants, but we also see this trend emerging in other industries.

For example:

  • Self check-in at a hotel
  • Schedule your own lessons at a gym
  • Complete survey or satisfaction survey
  • Visitors fill in their own COVID questionnaire
  • Sign up for a clothing shop's newsletter

Self-service benefits

There are plenty of applications to think of for offering a self-service option, as it offers huge benefits.

  • Working more efficiently
    You do not need to employ staff to carry out tasks that customers can do perfectly well themselves.
    This does not necessarily mean that the staff member becomes redundant; he or she can, for example, be used for possible support of the self-service kiosk, or other hospitality activities.
  • Time-saving and approachable for customers
    The queue at a self-service kiosk shrinks faster than at a traditional till. This is because its use is intuitive and simple. One simply touches the screen, composes a menu and checks out.
    This frictionless process will be perceived positively by the user.
  • Personalisation and more profit
    A self-service screen makes it easier for a customer (if properly set up, of course) to pass on special requests.
    In practice, it can go quite wrong to tell a server that you want a hamburger without onions and lettuce, but with tomatoes and two slices of gherkin.
    Or that an appointment at a counter is accidentally confirmed at a different time than verbally agreed.
    Allowing customers to enter the data themselves ensures fewer (ordering) errors and (therefore) less product waste, more profit and satisfied customers.
    McDonald's analysts have calculated that this could lead to cost savings of up to $2.7 billion!
  • Easily confirmed and quickly paid
    Before you pay or confirm, you get an overview of the total order which you easily check yourself.
    Payment can be made directly or your appointment confirmation will be emailed directly to your email address.
    So you can always be sure that the order or other entry has been processed correctly!

Tablet holder for self-service

All benefits aside, all self-service implementations have one common denominator as a problem: theft security.
Because the tablet is used intensively, often in a location that is not always visible, you want to make sure it is used without the risk of it being stolen.
Safely behind 'lock and key', but the screen must be accessible to use the self-service application.
Bravour's tablet stands are perfect for this. All solutions are, or can be, fitted with a lock that secures the tablet. The tablet is functional and can be used by anyone, but cannot be taken away by anyone.

And whether you are looking for a floor-standing solution or a countertop holder; Bravour has a suitable solution for every situation.
In addition, the tablet is presented at a 45-degree angle, giving the user an ideal view of the application.

Another advantage is that you can create a professional experience in line with your branding.
This can be done in the application itself with colouring and a logo, of course, but also on the tablet stand you use to present the tablet in.
For example, with a full-colour print on a display plate.